User Agreement / Terms of Use

These Terms of Service ("Terms") govern your access to and use of YovoTrip / Yovo ("YovoTrip", "Yovo", "we", "us", or "our"), operated by Yovotrip Private Limited.

These Terms apply to all users, visitors, customers, travellers, account holders, and persons who search, compare, book, pay for, cancel, reschedule, modify, manage, or use any travel service through YovoTrip.

By accessing YovoTrip, creating an account, searching for travel options, making a booking, submitting traveller details, making payment, or using any service on the platform, you agree to be bound by these Terms, our Privacy Policy, Cancellation & Refund Policy, and any service-specific terms shown during the booking flow.

If you do not agree with these Terms, please do not use YovoTrip.

1. About YovoTrip

YovoTrip is an online travel platform that allows users to search, compare, book, manage, cancel, reschedule, and obtain support for travel-related services, including but not limited to:

• Flights

• Hotels

• Travel insurance or travel protection options, where available

• Cancellation, refund, and reschedule support

• Booking confirmations, invoices, vouchers, and related travel documents

• Other travel-related services introduced from time to time

YovoTrip acts as a travel platform, facilitator, aggregator, booking intermediary, and/or service provider depending on the nature of the service. The actual travel service may be provided by airlines, hotels, insurers, travel suppliers, fulfilment partners, payment gateways, or other third-party service providers.

2. Important Role Clarification

YovoTrip is not an airline, hotel, airport, immigration authority, embassy, government authority, insurer, bank, or payment gateway.

For most travel services, YovoTrip facilitates booking and customer support between the user and the relevant travel supplier. The final delivery of the travel service may be subject to the terms, policies, rules, availability, and operational control of the relevant airline, hotel, insurer, travel supplier, or service provider.

By making a booking through YovoTrip, you agree that:

• Your booking is subject to YovoTrip's Terms and policies.

• Your booking is also subject to the relevant airline, hotel, insurer, or travel supplier's terms and conditions.

• Fare rules, cancellation rules, refund rules, baggage rules, hotel policies, check-in rules, no-show rules, and reschedule rules may be determined by the relevant supplier.

• YovoTrip may charge its own service fee, convenience fee, cancellation assistance fee, reschedule assistance fee, or other disclosed charges where applicable.

3. Eligibility to Use YovoTrip

You may use YovoTrip only if you are legally capable of entering into a binding contract under applicable law.

By using YovoTrip, you confirm that:

• You are at least 18 years old, or are using the platform under the supervision of a parent, guardian, or authorized adult.

• You have authority to provide traveller details for yourself and any other travellers included in a booking.

• You will provide accurate, complete, and truthful information.

• You will use YovoTrip only for lawful and legitimate travel-related purposes.

If you are making a booking on behalf of another person, including family members, employees, guests, or group travellers, you confirm that you are authorized to do so and that such travellers have been informed of the relevant terms, privacy practices, fare rules, cancellation rules, and booking conditions.

4. Account Registration and Security

Some features may require you to create an account or log in.

You are responsible for:

• Maintaining the confidentiality of your login credentials.

• Ensuring that your account information is accurate and updated.

• All activities performed through your account.

• Immediately informing us if you suspect unauthorized access or misuse of your account.

YovoTrip will not be responsible for losses arising from unauthorized use of your account due to your failure to safeguard your login credentials, OTPs, passwords, or devices.

We may suspend or restrict access to an account if we suspect fraud, misuse, unauthorized access, suspicious activity, payment abuse, policy violation, or security risk.

5. Search Results, Availability, and Pricing

Travel availability, fares, hotel rates, room availability, taxes, fees, baggage rules, cancellation charges, refund values, and supplier policies are dynamic and may change frequently.

Search results shown on YovoTrip are based on information received from travel suppliers, inventory providers, airlines, hotels, insurers, or other partners. Although we aim to display accurate information, availability and prices are not guaranteed until booking confirmation is successfully completed.

You understand and agree that:

• Fares and availability may change between search, selection, review, payment, and confirmation.

• A fare or room shown in search results does not guarantee final booking.

• Booking confirmation depends on successful payment, supplier confirmation, and system validation.

• If a fare, tax, charge, or availability changes before confirmation, you may be asked to accept the revised amount or choose another option.

• YovoTrip is not responsible for supplier-driven changes in fare, taxes, availability, baggage, cancellation rules, or hotel policies.

6. Booking Process

A booking is not complete merely because you selected a flight, hotel, room, fare, or travel option.

A booking is treated as confirmed only when:

• Required traveller details are submitted correctly.

• Payment is successfully completed and verified.

• The relevant travel supplier confirms the booking.

• YovoTrip generates or receives a valid booking confirmation, ticket, voucher, PNR, or supplier reference.

• No fraud, pricing, payment, supplier, or technical exception prevents confirmation.

In some cases, payment may succeed but supplier confirmation may fail due to fare changes, inventory expiry, supplier timeout, payment mismatch, validation failure, or technical issues. In such cases, YovoTrip will attempt to either complete the booking, offer an alternative where available, or initiate refund as per applicable policy.

7. Traveller Details and Accuracy

You are responsible for entering accurate traveller information.

For flights, hotel stays, insurance, and other travel services, traveller details must match the relevant identity documents and supplier requirements.

Incorrect details may result in:

• Booking failure

• Denied boarding

• Denied hotel check-in

• Ticket reissue cost

• Cancellation charges

• Insurance claim rejection

• Additional correction or amendment fees

• No refund or partial refund, depending on supplier rules

YovoTrip is not responsible for losses arising from incorrect names, wrong gender, incorrect age, wrong passport details, incorrect GSTIN, wrong contact details, wrong travel date, wrong destination, wrong passenger count, or any other incorrect information submitted by the user.

8. Travel Documents, Visa, Passport, and Entry Requirements

You are solely responsible for ensuring that all travellers have valid travel documents, including where applicable:

• Passport

• Visa

• Transit visa

• Government ID

• Vaccination or health documents

• Travel permits

• Immigration approvals

• Hotel check-in documents

• Any country-specific or supplier-specific documents

YovoTrip may display general information or reminders, but such information is not legal, immigration, or travel advisory advice.

YovoTrip is not responsible if a traveller is denied boarding, denied entry, denied transit, denied hotel check-in, or denied service due to missing, invalid, expired, incomplete, or incorrect documents.

9. Payments

Payments on YovoTrip are processed through authorized payment gateway or payment service providers.

By making a payment, you authorize YovoTrip and its payment partners to process the amount shown at checkout, including applicable fare, room charges, taxes, service fees, convenience fees, insurance/protection charges selected by you, cancellation protection charges where applicable, and any other disclosed charge.

You agree that:

• Payment must be completed using a valid and authorized payment method.

• Payment success does not always mean booking confirmation.

• Booking confirmation is subject to supplier confirmation and system validation.

• Any failed, pending, authorized, reversed, refunded, or disputed payment will be handled as per payment gateway and YovoTrip processes.

• YovoTrip may reject or cancel transactions suspected of fraud, unauthorized use, chargeback abuse, or payment manipulation.

YovoTrip does not store full card number, CVV, card PIN, UPI PIN, net banking password, or other sensitive payment authentication credentials.

10. Payment Safety Warning

YovoTrip, its employees, support agents, representatives, or partners will never ask you to share:

• Card PIN

• CVV

• UPI PIN

• Net banking password

• Wallet password

• OTP

• Full card authentication details

Do not share such information with anyone claiming to represent YovoTrip.

If you receive suspicious calls, emails, SMS, WhatsApp messages, social media messages, refund links, payment links, or requests for OTP/PIN/passwords, do not respond and report the matter to YovoTrip immediately.

11. Service Fees, Convenience Fees, Taxes, and Charges

YovoTrip may charge service fees, convenience fees, support fees, cancellation assistance fees, reschedule assistance fees, payment gateway-related charges, or other platform charges where applicable.

All applicable charges will be disclosed before payment wherever reasonably possible.

You agree that:

• YovoTrip's fees may be separate from airline, hotel, supplier, insurer, or partner charges.

• Certain fees may be non-refundable unless specifically stated otherwise.

• Government taxes, GST, airport charges, supplier charges, and statutory levies may apply.

• Pricing and tax treatment may differ depending on route, supplier, service type, state, customer category, GST details, or booking structure.

12. GST Invoices and Credit Notes

Where applicable, YovoTrip may issue invoices, GST invoices, credit notes, receipts, or other transaction documents for charges collected by YovoTrip.

For B2B or GST invoice requests, you are responsible for providing correct GST details before invoice generation.

YovoTrip is not responsible for loss of input tax credit, invoice correction issues, or tax disputes arising from incorrect, incomplete, delayed, or mismatched GST information provided by the user.

Credit notes, where applicable, may be issued in accordance with tax rules, refund processing, and YovoTrip's internal processes.

13. Flight Bookings

Flight bookings are subject to airline rules, fare rules, seat availability, baggage rules, cancellation rules, refund rules, no-show rules, schedule change rules, and conditions of carriage.

You agree that:

• Airline fare rules may vary by airline, route, fare class, booking class, travel date, passenger type, and offer type.

• Baggage allowance is subject to airline rules and may change.

• Seat, meal, baggage, or special service requests may be chargeable and subject to availability.

• Web check-in, boarding, airport reporting time, and document verification are governed by airline and airport rules.

• Schedule changes, delays, cancellations, diversions, denied boarding, missed connections, and operational disruptions are controlled by the airline or airport authority.

YovoTrip will assist within its role as booking platform, but airline-controlled decisions remain subject to the airline's policies and applicable law.

14. Hotel Bookings

Hotel bookings are subject to hotel rules, room availability, check-in/check-out timing, guest policies, cancellation rules, refund rules, no-show rules, and property-specific terms.

You agree that:

• Hotel images, amenities, ratings, policies, descriptions, and facilities may be provided by hotels, suppliers, or content partners.

• Actual room, view, bedding, facilities, or services may vary.

• Early check-in, late check-out, extra bed, meals, parking, local taxes, resort fees, security deposit, or incidental charges may be payable directly to the hotel unless included in the booking.

• The hotel may deny check-in if guest details, age, ID, local regulations, couple policies, pet policies, or other property rules are not satisfied.

• YovoTrip is not responsible for hotel denial caused by incorrect guest information, missing ID, local law restrictions, or breach of hotel policies.

15. Insurance and Optional Protection Products

YovoTrip may offer travel insurance, cancellation protection, refund protection, or similar optional products through insurance providers or protection partners.

Such products are optional unless expressly stated otherwise.

You agree that:

• Insurance/protection products are governed by the terms, policy wording, exclusions, claim process, eligibility rules, and conditions of the relevant provider.

• YovoTrip may facilitate purchase, information display, or support, but claim approval is subject to the insurer or provider.

• You must review policy wording, exclusions, coverage limits, cancellation rules, and claim process before purchase.

• Selecting insurance/protection may require additional consent and traveller information.

• Rejection of a claim by the insurer or provider does not automatically create liability for YovoTrip unless the issue is directly due to YovoTrip's proven fault.

Insurance or protection products should not be considered purchased unless the premium/payment is successful and the provider confirms issuance or activation.

16. Cancellations

Cancellation eligibility, charges, timelines, and refund values depend on:

• Supplier rules

• Airline fare rules

• Hotel cancellation rules

• Time of cancellation

• Travel date

• Passenger type

• Segment type

• Room rate type

• No-show status

• Service selected

• YovoTrip service fee or cancellation assistance fee

• Payment gateway or banking process

You should review the cancellation rules shown before booking and again before submitting a cancellation request.

Submitting a cancellation request does not guarantee full refund. Cancellation may be irreversible once processed.

17. Refunds

Refund amounts and timelines depend on supplier rules, payment gateway process, banking process, refund eligibility, cancellation charges, no-show rules, taxes, service fees, and applicable policy.

You agree that:

• Refunds may be partial, full, or unavailable depending on rules.

• Non-refundable bookings may not be eligible for refund.

• YovoTrip service fees or convenience fees may be non-refundable unless specifically stated otherwise.

• Refund initiation and bank credit are different steps.

• Once YovoTrip initiates refund to the original payment method, final credit timing depends on bank/payment gateway timelines.

• Refunds may require supplier confirmation before processing.

• Chargebacks, payment disputes, fraud review, or mismatch may delay refund.

Where applicable, YovoTrip will display refund estimates, deductions, and expected timelines to help customers understand the refund process.

18. Rescheduling and Modifications

Changes to bookings may be subject to:

• Supplier approval

• Fare difference

• Airline or hotel amendment charges

• YovoTrip service fee

• Seat/meal/baggage revalidation

• Room availability

• Date availability

• Payment of additional amount

• Applicable taxes

• Travel date restrictions

Not all bookings can be modified or rescheduled.

A reschedule or modification is not confirmed until the supplier confirms the change and any additional payment is successfully completed.

19. No-Show

If a traveller fails to board a flight, check into a hotel, or use a booked service, the booking may be treated as no-show.

No-show rules may result in:

• No refund

• Partial refund

• Higher cancellation charges

• Loss of onward/return segment

• Supplier-imposed penalties

• Loss of ancillary services

No-show treatment is governed primarily by supplier rules.

20. Supplier Terms and Third-Party Conditions

Your booking may be subject to additional terms from airlines, hotels, insurers, payment gateways, banks, airports, government authorities, or other travel suppliers.

By booking through YovoTrip, you agree to comply with all applicable third-party terms, including but not limited to:

• Airline conditions of carriage

• Hotel guest policies

• Fare rules

• Baggage rules

• Refund rules

• No-show rules

• Insurance policy wording

• Payment gateway terms

• Government travel regulations

In case of conflict between YovoTrip's general Terms and supplier-specific fare/rule conditions for the actual service, the supplier-specific conditions may apply to that service.

21. User Responsibilities

You agree that you will:

• Use YovoTrip only for lawful purposes.

• Provide accurate and complete information.

• Not make speculative, fake, fraudulent, or unauthorized bookings.

• Not misuse coupons, offers, refunds, cancellations, chargebacks, wallets, or payment systems.

• Not interfere with platform security or operation.

• Not attempt to access another user's booking, account, invoice, ticket, refund, or personal data.

• Not scrape, copy, reverse engineer, attack, overload, or manipulate the platform.

• Not upload unlawful, offensive, misleading, fraudulent, or harmful content.

• Not impersonate another person or misrepresent authorization.

• Not use YovoTrip for commercial resale unless expressly authorized.

22. Prohibited Activities

You must not:

• Tamper with fare, tax, SSR, room, service fee, refund, or payment values.

• Manipulate booking requests, payment requests, refund requests, or cancellation flows.

• Attempt unauthorized access to APIs, admin panels, customer data, supplier data, or platform systems.

• Use bots, scripts, automated tools, scrapers, or load tools without permission.

• Circumvent security controls, rate limits, or access controls.

• Submit false chargebacks or fraudulent refund claims.

• Use stolen payment methods.

• Create multiple accounts to misuse offers.

• Upload malicious code or attempt to exploit vulnerabilities.

• Use YovoTrip in a way that harms users, suppliers, partners, or the platform.

YovoTrip may suspend accounts, cancel bookings, deny refunds, block transactions, report suspicious activity, or take legal action if misuse is suspected.

23. Offers, Coupons, Discounts, and Promotions

YovoTrip may provide offers, coupons, credits, discounts, cashback, referral benefits, or promotional campaigns.

Such offers are subject to specific terms, eligibility, validity, usage limits, route restrictions, supplier restrictions, minimum booking value, payment method conditions, and withdrawal rights.

YovoTrip may modify, withdraw, refuse, or reverse offers in case of misuse, technical error, fraud, duplicate use, violation of terms, or incorrect application.

Offers have no cash value unless expressly stated.

24. Wallets, Credits, and Refund Credits

If YovoTrip provides wallet, credits, vouchers, or refund credit features, such balances may be subject to separate rules, expiry, usage restrictions, and refund conditions.

Wallet or credit balances may not be transferable, redeemable for cash, or usable for all services unless specifically stated.

25. Customer Support

YovoTrip may provide support through email, phone, chat, WhatsApp, tickets, or other channels.

Support timelines may depend on:

• Supplier response

• Airline or hotel confirmation

• Payment gateway response

• Bank processing

• Insurance provider response

• Complexity of request

• Fraud or verification review

• Public holidays or operational disruptions

YovoTrip will make reasonable efforts to assist customers, but cannot guarantee outcomes controlled by suppliers, banks, insurers, airlines, hotels, or authorities.

26. Communication Consent

By using YovoTrip, creating an account, or making a booking, you agree that YovoTrip may contact you through email, SMS, WhatsApp, phone call, app notification, or other communication channels for:

• Account verification

• Booking confirmation

• Payment update

• Ticket/voucher delivery

• Cancellation/refund/reschedule update

• Travel alert

• Support request

• Security notice

• Policy update

• Legal or compliance communication

Marketing communication will be handled as per your preferences and applicable law. You may opt out of marketing communication, but transactional and service-related communication may continue.

27. Privacy and Personal Data

Your personal data will be handled in accordance with our Privacy Policy.

By using YovoTrip or making a booking, you agree that YovoTrip may process your and the travellers' personal data for booking, payment, fulfilment, cancellation, refund, reschedule, support, GST invoicing, insurance/protection services selected by you, fraud prevention, security, compliance, and related purposes.

If you provide details of other travellers, you confirm that you have authority to provide such details.

28. Content, Reviews, and User Submissions

If YovoTrip allows users to submit reviews, ratings, comments, documents, images, feedback, complaints, or other content, you are responsible for ensuring that such content is lawful, accurate, non-infringing, and does not violate the rights of others.

You must not submit content that is false, defamatory, abusive, obscene, discriminatory, misleading, confidential, infringing, fraudulent, or unlawful.

YovoTrip may moderate, remove, restrict, or decline to publish user content at its discretion.

29. Intellectual Property

All content, design, logos, trademarks, text, graphics, icons, software, code, layout, user interface, databases, and platform materials on YovoTrip are owned by or licensed to YovoTrip, unless otherwise stated.

You may use YovoTrip only for personal or authorized travel booking purposes.

You must not copy, reproduce, modify, distribute, sell, exploit, reverse engineer, scrape, or create derivative works from YovoTrip content or systems without written permission.

30. Platform Availability

YovoTrip aims to keep the platform available and reliable, but we do not guarantee uninterrupted, error-free, secure, or always-available access.

The platform may be unavailable or affected due to:

• Maintenance

• Technical issues

• Supplier downtime

• Payment gateway downtime

• Network failure

• Cyber incidents

• Force majeure

• Government restrictions

• Third-party service disruptions

• High traffic or system overload

YovoTrip is not liable for losses caused by temporary unavailability, delays, or service interruptions beyond its reasonable control.

31. Errors, Inaccuracies, and Corrections

Despite reasonable efforts, the platform may contain errors, including:

• Price errors

• Availability errors

• Tax calculation errors

• Supplier content errors

• Image or description mismatch

• Fare rule mismatch

• Technical or display errors

• Typographical errors

YovoTrip reserves the right to correct errors, cancel affected bookings, request additional payment, refund the amount paid, or offer alternatives where reasonable and applicable.

If a clear pricing or availability error is detected, YovoTrip may cancel or refuse the booking even after payment, subject to refund of amount collected where applicable.

32. Limitation of Liability

To the maximum extent permitted by law, YovoTrip will not be liable for indirect, incidental, consequential, special, punitive, or exemplary losses, including loss of profit, loss of opportunity, loss of goodwill, business interruption, emotional distress, or inconvenience.

YovoTrip's role may be limited to facilitating bookings and support. We are not responsible for supplier-controlled issues such as:

• Airline delays or cancellations

• Schedule changes

• Denied boarding

• Baggage loss or damage

• Hotel service quality

• Hotel denial of check-in due to property rules

• Supplier insolvency

• Visa or immigration refusal

• Government restrictions

• Weather events

• Force majeure

• Airport or air traffic control disruption

• Insurance claim rejection by insurer

• Payment gateway or bank delays

Where YovoTrip is found liable under applicable law, our liability will be limited to the amount of YovoTrip service fee actually received by us for the affected booking, unless a higher liability is mandatorily required by law.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

33. Indemnity

You agree to indemnify and hold harmless YovoTrip, its directors, officers, employees, partners, affiliates, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from:

• Your breach of these Terms

• Incorrect traveller or booking information

• Unauthorized use of your account

• Fraudulent or unlawful activity

• Misuse of the platform

• Violation of supplier terms

• Violation of applicable law

• Disputes caused by information or authorization provided by you

• Claims from travellers on whose behalf you made a booking without proper authority

34. Force Majeure

YovoTrip will not be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to:

• Natural disasters

• Weather events

• Epidemics or pandemics

• War, terrorism, civil unrest, or strikes

• Government actions or restrictions

• Airline or airport disruption

• Supplier failure

• Internet or telecom outage

• Payment gateway or banking disruption

• Cyberattack

• System outage

• Regulatory changes

In such cases, refunds, cancellations, modifications, or remedies will be subject to applicable supplier rules, law, and operational feasibility.

35. Suspension, Cancellation, or Termination

YovoTrip may suspend, restrict, cancel, or terminate access to services or accounts if we suspect:

• Fraud

• Unauthorized access

• Payment abuse

• Chargeback abuse

• Fake bookings

• Misuse of offers

• Security risk

• Violation of these Terms

• Violation of law

• Misrepresentation

• Threatening or abusive conduct toward support staff

• Attempted manipulation of booking, payment, refund, or cancellation systems

Where appropriate, we may also cancel bookings, deny refunds, block future transactions, or report the matter to law enforcement or regulatory authorities.

36. Changes to Services

YovoTrip may add, modify, suspend, or discontinue any feature, service, route, supplier integration, payment method, policy, offer, fee, or platform function at any time.

We may update these Terms from time to time. The updated version will be published on the platform with the "Last Updated" date. Continued use of YovoTrip after changes means you accept the updated Terms.

37. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable consumer protection laws and mandatory legal rights, courts and authorities at Bengaluru, Karnataka, India, shall have jurisdiction over disputes arising from or relating to these Terms, the platform, or services provided by YovoTrip.

38. Dispute Resolution

If you have a concern, complaint, refund issue, booking dispute, or support matter, please first contact YovoTrip customer support or the Grievance Officer using the details provided below.

We will make reasonable efforts to resolve complaints within the stated timeline, subject to complexity, supplier dependency, payment gateway response, bank processing, investigation, and applicable law.

This clause does not prevent you from exercising rights available under applicable consumer protection or other laws.

39. Grievance Officer

For customer grievances, unresolved booking issues, refund complaints, privacy complaints, or other concerns, you may contact:

Acknowledgement Timeline: Within 48 hours

Resolution Timeline: Within 5-15 days, subject to complexity, supplier dependency, investigation, and applicable law

40. Customer Support

For booking support, payment issues, cancellation, refund, reschedule, invoice, or account-related queries, contact:

41. Legal Entity Details

YovoTrip is operated by:

42. Related Policies

These Terms should be read together with:

• Privacy Policy

• Cancellation & Refund Policy

• Grievance Redressal Policy

• Cookie Policy, if separately published

• Service-specific terms shown during booking

• Airline, hotel, insurer, payment gateway, and supplier-specific terms applicable to the selected service

43. Acceptance Before Payment

Before completing payment or booking, you may be required to confirm:

You should not proceed with payment unless you understand and accept these Terms.